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Terms and Conditions

These terms of service (“the Terms”) govern your use of the SHOBAR DHAKA application (“the App”) developed by “Walletmix Limited” (“the Developer”) as per instructions of Dhaka North City Corporation for mobile and handheld devices and the services provided thereunder. Please read these terms and conditions (“the Terms”) carefully before you download, install or use the App. By clicking on the “I Agree” button, you signify your acceptance of the Terms, in its entirety, and your intention to be legally bound by them.


    The App is part of a service designed to enable registered users who have any issue regarding the DNCC areas and the registered users can also avail the DNCC services. The app acts as a one-stop solution for the DNCC citizens and their information that they provided will be stored for future reference and use.


    You agree to turn on and allow the App access to the Camera, Storage, GPS Location, Phone Call, Network State, and Send SMS service on your mobile or handheld device. You acknowledge that if your device is switched off or in airplane mode, if Camera and GPS services on your device are turned off or if you revoke the App’s access to Camera and GPS services on your device, it will not be able to capture all necessary information which will impair the completeness and accuracy of the Services. You agree to keep the mobile or handheld device on which the App is installed in your possession at all times and not to share it with or allow anyone else to use it.

  3. 3. USE

    You agree that you will only use the App in good faith and will not provide false or misleading information about yourself or about the raised issue. You agree that you will not do anything to throttle, engineer a denial of service, or in any other manner impair the performance or functionality of the App. You agree that you will not tamper with, reverse-engineer or otherwise use the App for any purpose for which it was not intended including, but not limited to, accessing information about registered users stored in the App, identifying or attempting to identify other registered users or gaining or attempting to gain access to the cloud database of the Service.


    You hereby expressly consent in sound mind and good health, to the collection, analyzing, acquiring, possessing, supplying and use of your personal information and geo-location for the provision of the Services. The details of the personal information collected and the manner in which it is collected as well as the purposes for which it will be used is more fully set out in our privacy policy. Any information collected through this App will be used for the sole purpose for which this App has been developed. The Developer/Walletmix Limited shall not be responsible for any unauthorized usage of data by the persons entrusted with accessing user data by the DNCC. You are free to choose not to provide this information at any time by suspending the App’s access to Camera, Storage, Phone Call, Send SMS Service, Network State and GPS services or by deleting the App from your mobile or handheld device. However, should you do so, you acknowledge that you will no longer be able to avail of the Services. However, our Terms do not allow you to violate or damage or endanger someone else's intellectual property rights when using our Services, including removing, altering or concealing their copyrights, trademarks, service marks or other proprietary rights, notices incorporated in or accompanying this App.


    You agree that you have no expectation of, or right to permanent and uninterrupted access to the Services. While the Services are intended to be accessible to you from everywhere on a 24x7 basis, from time to time and without prior notice of downtime, access to the App or the Services or to any part thereof may be suspended on either a temporary or permanent basis and either with respect to all or a certain class of users.


    You agree and acknowledge that the DNCC or Walletmix Limited will not be liable for any claims in relation to the use of the App, including but not limited to (a) your inability to access or use the App or the Services; (b) any unauthorized access to your information or modification thereof.


    The App is being made available on an "as-is" basis and the DNCC or Walletmix Limited makes no warranties of any kind, whether express, implied, statutory or otherwise, with respect to the functioning of the App. Whilst the App endeavors to ensure that the information provided by this App is correct, it does not warrant its completeness or accuracy; nor does it commit to ensuring that the app remains available or that the material on the app is kept up-to-date.

    To the maximum extent permitted by applicable law all representations, warranties and conditions relating to this app and the use of this app (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill) are excluded.

    All services such as those provided by this App are never wholly free from defects, errors and bugs, and the Developer provides no warranty or representation to that effect or that the App will be compatible with any application, or software not specifically identified as compatible. The functioning of the App is dependent on the compliance by all registered users of the App with these Terms. Accordingly, the Developer and DNCC disclaim all liability on account of such non-compliance by other registered users.


    These Terms and conditions will be governed by and construed in accordance with the laws of People’s Republic of Bangladesh, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Bangladesh.


    The Terms may be amended from time to time. Revised Terms will apply to the use of the App from the date of the publication of the revised Terms on the App. Please check the App regularly to ensure you are familiar with the current version. For certain revision of terms in order to continue using the App, you will be required to accept the revised Terms. Failure to comply with the Terms can result in suspension of your ability to use the App.


    If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue to be in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


Privacy policy

When you use SHOBAR DHAKA (App), some personal information is collected from and about you. You hereby expressly give consent to such collection, store, use, supply, share, analysis of such personal information including your geo location. We are committed to protecting the security of this information and safeguarding your privacy. This privacy policy sets out the details of the personal information collected, the manner in which it is collected, by whom as well as the purposes for which it is used. At registration you accepted the terms of this Privacy Policy and your use of the App signifies your continued acceptance thereof. This Privacy Policy may be revised from time to time. Please check the app regularly to ensure you are familiar with the current version. Revised privacy policy will apply to the use of the app from the date of the publication of revised privacy policy on the app. In order to use the App, you will be required to consent to the terms of the Privacy Policy as revised from time to time.


    When you register on the App, your phone number is collected and a system-generated OTP code is assigned to you. The information collected from you during registration is stored securely on a server managed by/ on behalf of the DNCC (Server). This information stored on the Server will be stored against with a unique number that is pushed to your App. The unique number will thereafter be used to identify you in all subsequent App related transactions and will be associated with any data or information uploaded from the App to the Server. At registration, your location details are also captured and uploaded to the Server.

    The App continually continuously collects your GPS location data and stores securely on your mobile device, a record of all the places you have been at 10 seconds interval.


    The personal information collected from you at the time of registration under Clause 1(a) above, will be stored on the Server and only be used by the DNCC for the purpose of generating reports, heat maps and other statistical visualizations for the purpose of the management of the issues in the DNCC areas.


    All personal information collected from you under Clause 1(a) at the time of registration will be retained for as long as your account remains in existence and for such period thereafter as required under any law for the time being in force.

    All information collected under Clause 1(b) and uploaded to the Server may be purged from the Server at the discretion of the DNCC if the data is deemed to have no further value.

    Nothing set out herein shall apply to the aggregated datasets generated by the personal data of registered users of the App or any reports, heat maps or other visualization created using such datasets.


    The App is equipped with standard security features to protect the confidentiality and security of your information. Data is encrypted in transit as well as at rest. Personal information provided at the time of registration is encrypted before being uploaded to the cloud where it is stored in a secure encrypted server. Personal information that is stored in the Apps of other registered users that you come in contact with is securely encrypted and is incapable of being accessed by such users.


    If you have any concerns or questions in relation to Privacy Policy, Security issues or intellectual property rights you may address them to the Grievance Redress focal point at DNCC’s email syst@dncc.gov.bd